Diana Brown has more than two decades of leadership experience with customer-centric sales and service organizations. She currently serves as senior vice president of sales operations and customer experience at XPO, a leading provider of less-than-truckload freight transportation services. In that capacity, Diana leads the company’s customer experience team and is responsible for onboarding new accounts and ensuring high customer satisfaction across multiple customer service channels. She joined the company from Amazon Business, where she was head of customer success. Prior to Amazon, she served as senior director, network and financial solutions with SAP and with Ariba. Diana holds an MBA from Anderson Graduate School of Management at UCLA, and a bachelor’s degree in mathematics and economics from Indiana University.