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Agenda

Conference Schedule & Agenda

Our programming gives you a unique view inside today’s top performing workplaces and the teams who run them.

35 Sessions

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Wednesday, May 29

8 :00 AM

8 :00 AM - 9 :00 AM CST (1 hr)

VIP Breakfast

VIP Experience

  • Employee Experience
  • Customer Experience

9 :00 AM

9 :00 AM - 10 :30 AM CST (1 hr 30 mins)

VIP Master Classes [Customer Experience]

VIP Experience

  • Leading Successful Customer Experience Programs

9 :00 AM

9 :00 AM - 10 :30 AM CST (1 hr 30 mins)

VIP Master Classes [Employee Experience]

VIP Experience

  • Leading Successful Employee Experience Programs

10 :30 AM

10 :30 AM - 10 :45 AM CST (15 mins)

VIP Break

VIP Experience

10 :45 AM

10 :45 AM - 12 :15 PM CST (1 hr 30 mins)

VIP Master Classes [Customer Experience]

VIP Experience

  • AI / LLMs: Fundamentals and Economics

10 :45 AM

10 :45 AM - 12 :15 PM CST (1 hr 30 mins)

VIP Master Classes [Employee Experience]

VIP Experience

  • The Role of the HR Business Partner

12 :15 PM

12 :15 PM - 1 :30 PM CST (1 hr 15 mins)

VIP Lunch

VIP Experience

1 :30 PM

1 :30 PM - 3 :00 PM CST (1 hr 30 mins)

VIP Master Classes [Customer Experience]

VIP Experience

1 :30 PM

1 :30 PM - 3 :00 PM CST (1 hr 30 mins)

VIP Master Classes [Employee Experience]

VIP Experience

  • Employee Experience Management

3 :00 PM

3 :00 PM - 3 :15 PM CST (15 mins)

VIP Break

VIP Experience

3 :15 PM

3 :15 PM - 4 :45 PM CST (1 hr 30 mins)

VIP Master Classes [Customer Experience]

VIP Experience

3 :15 PM

3 :15 PM - 4 :45 PM CST (1 hr 30 mins)

VIP Master Classes [Employee Experience]

VIP Experience

  • Design Thinking for Employee Experience

5 :00 PM

5 :00 PM - 7 :00 PM CST (2 hrs)

VIP Reception

VIP Experience

Thursday, May 30

7 :30 AM

7 :30 AM - 8 :30 AM CST (1 hr)

Expo & Breakfast

Expo

  • EX / CX Intersection

8 :30 AM

8 :30 AM - 9 :45 AM CST (1 hr 15 mins)

Keynotes

Keynote

  • EX/CX & The Enterprise Design Practice

9 :45 AM

9 :45 AM - 10 :45 AM CST (1 hr)

Expo & Break

Expo

  • Employee Experience
  • Customer Experience

10 :45 AM

10 :45 AM - 11 :45 AM CST (1 hr)

Main Stage Panels

Main Stage

  • Quantifying the EX / CX Impact
  • Connecting EX / CX / BrandX

11 :45 AM

11 :45 AM - 12 :30 PM CST (45 mins)

Breakout [Customer Experience]

Breakout

  • The Hybrid Workplace in 2024

11 :45 AM

11 :45 AM - 12 :30 PM CST (45 mins)

Breakout [Employee Experience]

Breakout

  • Defining and Mapping the Employee Journey

12 :30 PM

12 :30 PM - 2 :00 PM CST (1 hr 30 mins)

Expo & Lunch

Expo

2 :00 PM

2 :00 PM - 3 :00 PM CST (1 hr)

Breakout [Customer Experience]

Breakout

  • AI / LLMs: Fundamentals and Economics

2 :00 PM

2 :00 PM - 3 :00 PM CST (1 hr)

Breakout [Employee Experience]

Breakout

3 :00 PM

3 :00 PM - 4 :00 PM CST (1 hr)

Breakout [Customer Experience]

Breakout

  • Leading Successful Customer Experience Programs

3 :00 PM

3 :00 PM - 4 :00 PM CST (1 hr)

Breakout [Employee Experience]

Breakout

  • Leading Successful Employee Experience Programs

4 :00 PM

4 :00 PM - 5 :30 PM CST (1 hr 30 mins)

Keynotes

Keynote

  • Organizational Design - Emerging Models
  • Building the Office of Enterprise Experience

5 :30 PM

5 :30 PM - 7 :00 PM CST (1 hr 30 mins)

Expo & Reception

Reception

Friday, May 31

7 :30 AM

7 :30 AM - 9 :00 AM CST (1 hr 30 mins)

Expo & Breakfast

Expo

  • Employee Experience
  • Customer Experience

9 :00 AM

9 :00 AM - 10 :20 AM CST (1 hr 20 mins)

Keynotes

Keynote

  • Quantifying the EX / CX Impact
  • Connecting EX / CX / BrandX

10 :30 AM

10 :30 AM - 11 :15 AM CST (45 mins)

Expo & Break

Expo

11 :25 AM

11 :25 AM - 12 :20 PM CST (55 mins)

Breakout [Customer Experience]

Breakout

  • Essential Policy, Tech & Trends to Thrive in 2024

11 :25 AM

11 :25 AM - 12 :20 PM CST (55 mins)

Breakout [Employee Experience]

Breakout

  • Designing and Evolving your EX Program

12 :30 PM

12 :30 PM - 1 :20 PM CST (50 mins)

Expo & Lunch

Expo

1 :30 PM

1 :30 PM - 2 :45 PM CST (1 hr 15 mins)

Main Stage Panels

Main Stage

  • LLMs + Automation: Key Reskilling Priorities

2 :50 PM

2 :50 PM - 4 :30 PM CST (1 hr 40 mins)

Closing Keynotes

Keynote

  • EX / CX Intersection

4 :30 PM

4 :30 PM - 5 :00 PM CST (30 mins)

Champagne Toast

Awards Ceremony

Wednesday, May 29

8 :00 AM

8 :00 AM - 9 :00 AM CST (1 hr)

VIP Breakfast

VIP Experience

  • Employee Experience
  • Customer Experience

9 :00 AM

9 :00 AM - 10 :30 AM CST (1 hr 30 mins)

VIP Master Classes [Customer Experience]

VIP Experience

  • Leading Successful Customer Experience Programs

9 :00 AM

9 :00 AM - 10 :30 AM CST (1 hr 30 mins)

VIP Master Classes [Employee Experience]

VIP Experience

  • Leading Successful Employee Experience Programs

10 :30 AM

10 :30 AM - 10 :45 AM CST (15 mins)

VIP Break

VIP Experience

10 :45 AM

10 :45 AM - 12 :15 PM CST (1 hr 30 mins)

VIP Master Classes [Customer Experience]

VIP Experience

  • AI / LLMs: Fundamentals and Economics

10 :45 AM

10 :45 AM - 12 :15 PM CST (1 hr 30 mins)

VIP Master Classes [Employee Experience]

VIP Experience

  • The Role of the HR Business Partner

12 :15 PM

12 :15 PM - 1 :30 PM CST (1 hr 15 mins)

VIP Lunch

VIP Experience

1 :30 PM

1 :30 PM - 3 :00 PM CST (1 hr 30 mins)

VIP Master Classes [Customer Experience]

VIP Experience

1 :30 PM

1 :30 PM - 3 :00 PM CST (1 hr 30 mins)

VIP Master Classes [Employee Experience]

VIP Experience

  • Employee Experience Management

3 :00 PM

3 :00 PM - 3 :15 PM CST (15 mins)

VIP Break

VIP Experience

3 :15 PM

3 :15 PM - 4 :45 PM CST (1 hr 30 mins)

VIP Master Classes [Customer Experience]

VIP Experience

3 :15 PM

3 :15 PM - 4 :45 PM CST (1 hr 30 mins)

VIP Master Classes [Employee Experience]

VIP Experience

  • Design Thinking for Employee Experience

5 :00 PM

5 :00 PM - 7 :00 PM CST (2 hrs)

VIP Reception

VIP Experience

Thursday, May 30

7 :30 AM

7 :30 AM - 8 :30 AM CST (1 hr)

Expo & Breakfast

Expo

  • EX / CX Intersection

8 :30 AM

8 :30 AM - 9 :45 AM CST (1 hr 15 mins)

Keynotes

Keynote

  • EX/CX & The Enterprise Design Practice

9 :45 AM

9 :45 AM - 10 :45 AM CST (1 hr)

Expo & Break

Expo

  • Employee Experience
  • Customer Experience

10 :45 AM

10 :45 AM - 11 :45 AM CST (1 hr)

Main Stage Panels

Main Stage

  • Quantifying the EX / CX Impact
  • Connecting EX / CX / BrandX

11 :45 AM

11 :45 AM - 12 :30 PM CST (45 mins)

Breakout [Customer Experience]

Breakout

  • The Hybrid Workplace in 2024

11 :45 AM

11 :45 AM - 12 :30 PM CST (45 mins)

Breakout [Employee Experience]

Breakout

  • Defining and Mapping the Employee Journey

12 :30 PM

12 :30 PM - 2 :00 PM CST (1 hr 30 mins)

Expo & Lunch

Expo

2 :00 PM

2 :00 PM - 3 :00 PM CST (1 hr)

Breakout [Customer Experience]

Breakout

  • AI / LLMs: Fundamentals and Economics

2 :00 PM

2 :00 PM - 3 :00 PM CST (1 hr)

Breakout [Employee Experience]

Breakout

3 :00 PM

3 :00 PM - 4 :00 PM CST (1 hr)

Breakout [Customer Experience]

Breakout

  • Leading Successful Customer Experience Programs

3 :00 PM

3 :00 PM - 4 :00 PM CST (1 hr)

Breakout [Employee Experience]

Breakout

  • Leading Successful Employee Experience Programs

4 :00 PM

4 :00 PM - 5 :30 PM CST (1 hr 30 mins)

Keynotes

Keynote

  • Organizational Design - Emerging Models
  • Building the Office of Enterprise Experience

5 :30 PM

5 :30 PM - 7 :00 PM CST (1 hr 30 mins)

Expo & Reception

Reception

Friday, May 31

7 :30 AM

7 :30 AM - 9 :00 AM CST (1 hr 30 mins)

Expo & Breakfast

Expo

  • Employee Experience
  • Customer Experience

9 :00 AM

9 :00 AM - 10 :20 AM CST (1 hr 20 mins)

Keynotes

Keynote

  • Quantifying the EX / CX Impact
  • Connecting EX / CX / BrandX

10 :30 AM

10 :30 AM - 11 :15 AM CST (45 mins)

Expo & Break

Expo

11 :25 AM

11 :25 AM - 12 :20 PM CST (55 mins)

Breakout [Customer Experience]

Breakout

  • Essential Policy, Tech & Trends to Thrive in 2024

11 :25 AM

11 :25 AM - 12 :20 PM CST (55 mins)

Breakout [Employee Experience]

Breakout

  • Designing and Evolving your EX Program

12 :30 PM

12 :30 PM - 1 :20 PM CST (50 mins)

Expo & Lunch

Expo

1 :30 PM

1 :30 PM - 2 :45 PM CST (1 hr 15 mins)

Main Stage Panels

Main Stage

  • LLMs + Automation: Key Reskilling Priorities

2 :50 PM

2 :50 PM - 4 :30 PM CST (1 hr 40 mins)

Closing Keynotes

Keynote

  • EX / CX Intersection

4 :30 PM

4 :30 PM - 5 :00 PM CST (30 mins)

Champagne Toast

Awards Ceremony