Christian W. Mitchell is executive vice president and chief customer officer at Northwestern Mutual. His executive responsibilities include the company’s planning philosophy and experience, consumer insights and experience strategy, and the development of digital tools and processes to deliver a distinctive client experience throughout a client’s journey. He serves on Northwestern Mutual’s Senior Leadership Team and sits on Northwestern Mutual’s Future Ventures investment committee. Mitchell joined Northwestern Mutual in 2006 and has served in a variety of leadership positions throughout the company.
He formerly served as president of Northwestern Mutual Wealth Management Company, where he was responsible for Northwestern Mutual’s investment, advisory and trust solutions, fee-based financial planning, Investment Products and Services (IPS) product development, retail investment and overall IPS business strategy. During his leadership, he managed $129 billion in client assets and led the company to impressive growth in advisory and private client services. Previously, he was vice president of corporate strategy, and spearheaded Northwestern Mutual’s venture capital efforts – including its investment in automated advice firm Betterment and the acquisition of LearnVest. He also led Northwestern Mutual’s investment in ClientWise, a premier business and executive coaching and consulting firm for financial professionals that now helps the company’s more than 5,000 financial advisors develop and grow their businesses.
Christian started his career at Northwestern Mutual as part of the Managed Investments team, helping manage company assets through its general account to maintain financial strength for policyowners. Mitchell holds a B.A. from Indiana University and an MBA in finance from Yale University’s Yale School of Management. He serves on the board of directors for the Milwaukee Symphony Orchestra and is an avid sailor. Christian and his wife are the proud parents of five children.