CMSWire CONNECT aka
The "Customer Experience" Experience

Industry-leading CX experts, innovators, and forward-thinkers will delve deep into the ever-evolving landscape of customer experience.

Join us for an immersive experience that empowers you to harness the power of customer-centric technologies and stay at the forefront of CX innovation.

CX Conference Tracks

Designed for customer experience and customer service leaders, our program delivers actionable knowledge directly from your peers.

Customer Experience Leadership

CX Leadership Topics

Customer Experience Program Design
Infusing Agile CX into Your Organization
Crisis Management Strategies & Legalities
Privacy & Compliance in 2024
Customer Data Management Strategies

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NextGen Customer Service
& Contact Centers

Customer Service Topics

Contact Center Innovation & Intelligent Automation
Operationalizing Voice of the Customer - Best Practices
Balancing Self Service, Bots and Human Touch
Privacy vs. Personalization in the Contact Center

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Customer Journey Optimization

Journey Optimization Topics

Customer Experience Analytics & Success Metrics
Personas, Journey Mapping & Touchpoint Audits
Voice of the Customer Programs & Platforms
Omnichannel Strategies, Technologies, Best Practices
Designing Customer Centric Teams

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The Modern Customer
Experience Tech Stack

Technology Track Topics

Designing the Modern MarTech + CX Stack
Customer Data Platforms vs Marketing Automation
Going Headless: Tech + Strategy + Team
Tools & Practices for Omnichannel Consistency

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Artificial Intelligence, Conversational Experiences & the Future of CX

Future CX Topics

Infusing AI into your CX: Precursors, Best Next Steps
Generative AI and its impact on customer experience
AI & machine learning for hyper-personalization
Experience frontiers with AR/VR, voice and synthetics

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Note: the tracks listed above reflect our 2023 conference programming. Please check back soon for our 2024 tracks.

Featured CX Conference Speakers

Meet the visionaries shaping the future of customer-centric business practices. These accomplished experts and thought leaders come from diverse backgrounds and industries, united by their passion for elevating the customer journey.